Shipping Policy
Lash Up PRO processes orders Monday through Friday excluding all statutory holidays. Orders are processed within 1-2 business days after order is processed. Orders placed on Saturday and Sunday will begin processing the following business day (Monday). Please note orders placed after 3pm will be processed the following business day!
Domestic (Canadian) Shipping
Xpress Shipping: 1-3 Business Days
Expedited Shipping: 3-5 Buisness Days
Internation Shipping
Standard shipping: 3-7 Business Days
International Customs & Lost Orders:
- We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser
- If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
- Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
Track Your Order
Lash Up is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is suppose to arrive. Once you have received your shipping confirmation, the tracking information provided by Canada Post and/ or DHL will provide the most accurate information as to the status of your shipment.
Product Availability
In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of your items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.
Missing Merchandise/ Incorrect Order
PLEASE INSPECT ALL PACKAGES IMMEDIATELY UPON DELIVERY. IF YOU BELIEVE THAT AN ITEM IS DAMAGED/MISSING, PLEASE NOTIFY US VIA EMAIL WITHIN TWENTY-FOUR (24) HOURS OF RECEIPT OF THE PRODUCT. IT MAY BE NECESSARY FOR US TO CONTACT THE COURIER COMPANY FOR DAMAGE INSPECTION AND OPEN A CLAIM. LASH UP PRO RESERVES THE RIGHT TO EITHER REPLACE THE ITEM OR OFFER AN IN STORE CREDIT TOWARDS OTHER PRODUCTS. NO RETURN WILL ACCEPTED WITHOUT PRIOR AUTHORIZATION FROM OUR CUSTOMER SERVICE DEPARTMENT.
Return Policy
Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please contact customerservice@lashuppro.ca within 14 days of delivery to receive a refund or exchange. After 14 days, the product is nonrefundable. If you’re unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 14 days from delivery for a full refund or exchange after speaking to our customer care department. All refunds will be credited back to the original payment method. Lash Up is not responsible for covering these shipping costs.
RETURN ADDRESS
Lash Up Pro
17232 95 ave NW
Edmonton, AB
T5T 6P1
Training courses are non-refundable but can be transferred once to another course on a later date. Please contact us at customerservice@lashuppro.ca with any questions or to start your return process.
In Store Pick Up Orders
We welcome you to place orders directly through our website and pick them up in store at our Tera Losa Lash Studio located at 17232 95 ave! Orders placed before 3pm will be available for pick up the next business day. Orders placed after 3pm will be packed and process the following business day resulting in your order being available for pick up not the next business day but the following. Orders placed Friday after 3pm, or Saturday will be available the following buisness day for pick up. If you need any clarification regarding pick up orders please don’t hesitate to contact our customer care team!
Buisness Hours for pick ups:
Tuesday to Saturday 9am to 6pm MST
NO PICK UPS AVAILABLE SUNDAY & MONDAY