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Shipping & Returns

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Shipping Policy

Lash Up PRO processes orders Monday through Friday excluding all statutory holidays. Orders are processed within 1-2 business days after order is processed. Orders placed on Saturday and Sunday will begin processing the following business day (Monday). Please note orders placed after 3pm will be processed the following business day! 

Canadian Shipping

Standard Shipping: 1-3 Business Days

International Shipping

Standard shipping: 3-7 Business Days

International Customs & Lost Orders:
  • We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser
  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
  • Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.

Track Your Order

Lash Up is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is suppose to arrive. Once you have received your shipping confirmation, the tracking information provided by Canada Post and/ or DHL will provide the most accurate information as to the status of your shipment.

Product Availability

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of your items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.

Missing Merchandise/ Incorrect Order

Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. Lash Up Pro reserves the right to either replace the item or offer an in store credit towards other products. No return will accepted without prior authorization from our customer service department.

Return Policy

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please contact customerservice@lashuppro.ca within 14 days of delivery to receive a refund or exchange. After 14 days, the product is nonrefundable. If you’re unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 14 days from delivery for a full refund or exchange after speaking to our customer care department. All refunds will be credited back to the original payment method. Lash Up is not responsible for covering these shipping costs. Lash Up is an authorized retailer of Glamcor products, all warranties are through Glamcor. In the unlikely event that you are experiencing any issues with your Glamcor, please contact them directly.

Email: realperson@glamcor.com

Return Address

Lash Up Pro
10721 181 street NW
Edmonton, AB
T5S 1N3

Training courses are non-refundable but can be transferred once to another course on a later date. Please contact us at info@lashup.ca with any questions or to start your return process.

In Store Pick Up Orders

We welcome you to place orders directly through our website and pick them up in store at our Tera Losa Lash Studio located at 17232 95 ave! Orders placed before 3pm will be available for pick up the next business day. Orders placed after 3pm will be packed and process the following business day resulting in your order being available for pick up not the next business day but the following. If you need any clarification regarding pick up orders please don’t hesitate to contact our customer care team!

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